From responding faster to reducing agent calls, our conversational AI platform automates your contact centre, increasing customer satisfaction and reducing the churn rate.Get a Demo
Contact centre assistants offer personalized recommendations to your customers based on their communication history, behavioural patterns, and preferences, reducing wait times and increasing CSAT.
AI-powered contact centre agents use speech recognition and NLP technologies to interact naturally and automate repetitive tasks like feeding customer details on CRM, reducing average handling time (AHT) and freeing up resources.
Contact centre AI empowers your agents to provide quality support and gain insights across all popular and emerging communication channels, such as social media, instant messaging, text, and audio.
Our AI platform gives a human touch to contact centre automation with seamless hand-off to a human agent in case of complex queries, ensuring convenience for your agents and customers and improving call centre metrics.
With our conversational platform, you can build, implement, and scale a contact centre solution across many messaging channels, wherever your customers are.
Contact centre bots support real-time information processing to understand, prepare and deliver accurate responses quicker while learning to solve complex problems over time.
Our AI solution comes with built-in sentiment analysis and speech analytics, enabling agents to handle difficult conversations and helping QA teams provide personalized coaching.
Discover how GenieTalk boosts your contact centre performance