Contact Centres

GenieTalk helps you deliver exceptional customer service and increase operational efficiency using artificial intelligence. Enable your virtual agent to converse naturally with customers and expertly assist human agents in complex cases. GenieTalk believes in smarter and efficient solutions, leading with conversational AI that can help you save exceptional cost & time, increase revenues & lead with 360-degree automation.

AI-powered customer service

Real-Time Assistance

best real time Assistance

Customer Journey Creation & Behaviour Summary

ai to improve customer experience

Discover Effortlessness

Replacing IVR Processes

Voice technologies that enables human-like continued conversations, with a 24*7 availability. No missed customers & a constant feedback loop.

Managing Big Data

Business Process Outsourcing & Knowledge Process Outsourcing, generates enormous amounts of data that is barely used due to lack of technological support, but with the aid of artificial intelligence this data could not

just be used but could be a real revenue center for industries.

Montezing of Data

Contact centers have immense amounts of data that remains unused, un-analysed & motorized, use AI to use that data & improve every aspect of data with incredible insights.

Predicting Customer Behaviour & Needs

Happy customers are loyal customers, processes like

sentiment analysis & contextual orchestration can help you understand your customers in every way possible & predict their behaviour to serve them better.

Optimizing Routine

Automation of mundane tasks can not just save time but the cost for you, with more focus on research, development & creative processes your organisation can grow multi-folds.

Statistics

of consumers say that they have stopped transacting with a business after a poor service experience.

of customers say that they have higher expectations for customer support than they had a year ago.

of global consumers have a favourable view of brands that contact them with proactive customer service notifications.