The new reality demands your business to be driven by innovation and technology.
Jan 29 • 3 min read
The world is changing, and, with it is changing customer behaviour and expectations. For businesses to stand out, they need to work on the user experience by inserting new elements into the already-existing business model.
Artificial Intelligence over the years has become a part of our everyday work solutions. AI-powered solutions, be it virtual assistants or chatbots or other software programs capable of holding a conversation with humans, are transforming the way businesses connect with their customers.
A virtual assistant can perform a diverse range of tasks, putting in minimal effort and resources.
Powered by Conversational AI, Natural Language Processing and Machine Learning, GenieTalk.ai chatbots and virtual assistants serve as a single interface customer can connect with to get information, ask a query or even make a purchase.
What are the benefits and advantages of using a chatbot or virtual assistant for your business?
AI chatbots and virtual assistants can improve customer experience by being available for customers and engaging with them 24×7. Also, they are easily scalable and can manage customer requests with instant responses and boost customer satisfaction.
The main advantages of chatbots for your business are as follows:
1. Chatbots Have Potential
Even though they have been around for years now, chatbot and virtual assistants are still new-age technology. With the development of AI, the potential for bots in business have become unlimited.
2. Automate Processes
Bots can take on mundane tasks freeing up your resources to focus on other crucial tasks.
3. 24X7 Customer Support
Your chatbot or virtual assistant is always available, so anytime your customer has a query or is looking for assistance, even after business hours, GenieTalk.ai chatbots and virtual assistants can assist the customer with automated responses.
4. Instant Solution
Customers want quick solutions, and wait time can lead to frustration and potential churn. Virtual assistants are smarter and faster means to ensure that your customers receive the instant support they deserve.
5. No Human Intervention
Businesses can leverage AI solutions to automate bookings, confirm appointments, share order updates so that customers can instantly book, get updated without any delay. Also, a well-optimized assistant communicates only the required information without overwhelming the user.
6. Easy to Build
Designing a GenieTalk.ai chatbot is easy even without any prior programming experience.
7. Learns With Every Interaction
Conversational AI-powered bots can learn with every new interaction they have with a user and use that knowledge to provide better support.
8. Emphasize The Brand's Image
When communicating with the customer, the virtual assistant represents the company, so it is perfect for brand building.
How Are SMEs Using Chatbots And Virtual Assistants?
There are several ways in which business owners are using GenieTalk.ai solutions to enhance the customer experience.
1. For specialized tasks
There are many tasks that an AI-powered virtual assistant can do efficiently - sharing weather updates, ordering a pizza, hiring a cab, inventory ordering and management.
2. Better service on smartphones and tablets
Chatbots in mobile apps create a more streamlined app interface allowing the user to do it all on a single interface-browse, compare, buy and get support.
3. Enhance social presence
Integrated with social channels, chatbots and virtual assistants connect with users becoming the first point of contact for businesses.
Things To Keep In Mind While Developing A Virtual Assistant For Your Business
What is your idea of getting a chatbot for your business? Personalization, availability, instant support?
Whatever the reason, your welcome screen should tell your visitor about the features of your bot. If your bot has a name, it will add to its persona, making the user feel more comfortable conversing with it.
A well-designed bot with proper text formatting, high-quality links and high-resolution images would add to the trustworthiness. Also, ensure your bot asks all the information in one go and not keep repeating questions. Connecting your bot with your company's knowledge base is a good start as it can guide your users based on your knowledge base.
Make Genietalk.ai Virtual Assistant A Part Of Your Business Solution
Conversational AI technology is the next big thing in customer service, and it is only going to get smarter with time. Chatbots and virtual assistants powered by conversational AI can become the first point of contact between your business and its customers, providing them with buying advice, instant assistance and resolving common issues.