"Voice AI: Trend For 2023 To Revolutionize Your Contact Center World"
Trends to watchout for Contact Centers in 2023
Jan 16 • 3 min read
2023 is here, and with it comes the best AI voice bot of genietalk.ai! Text-to-speech technology has come a long way in recent years, speaking has always been the preferable form of communication for customers to express their issues and concerns. As a natural, intuitive medium to relay messages, people find it convenient to communicate their thoughts and ideas through voice. That’s why a shift toward voice-based technologies is making its way across generations and geographies, in particular when it comes to contact center automation trends. Whether it’s the automotive industry or the healthcare industry, every industry has been transformed by autonomous facilities. Artificial intelligence will become more prevalent in 2023 with natural language processing (NLP) and machine learning advancement. It is estimated that 5G will revolutionize the way we live and work in the future and use voice technology and augment CX in new and remarkable ways.
RESEARCH AND STUDIES.
In 2022, there were an estimated 123.5 million people using voice assistants such as Siri and Alexa in the United States. It’s not a surprise, therefore, that customer frustration is on the rise. Nearly 9 in 10 people say they prefer speaking to a live agent over the phone rather than navigating a pre-set menu (IVR), according to research by Clutch. And also a new Deloitte study revealed that, by 2030, there will be a proliferation of voice-led technologies around the world, with 30% of sales happening via voice. Additionally, given the ongoing economic uncertainty, there is a risk of not investing in new technological capabilities during a downturn, as stressed by MIT research.
Given the plateaued capabilities of the legacy systems, companies have begun to pin their hopes on new technologies such as Voice AI, hoping to disrupt the status quo once and for all. The Ongoing Boom VOICEBOT.
Until recently, IVR solutions and chatbots have played a central role while not excelling at CX. While many people might confuse the two technologies, it’s important to remember that IVR and Voice AI are different technologies. And now that 2022 comes to a close and as we approach the incoming New Year, let’s see how Voicebot and its wonders are likely to play out in 2023.
Voice AI agents, also known as Digital Voice Agents, are capable of authenticating users, looking up relevant information, and quickly resolving customer queries in just a few minutes. This solution, powered by Voice AI, can handle countless, human-like interactions simultaneously, enabling users to reach a time-sensitive resolution without the need to interact with a live agent.
Why Voice-led Solutions Will Transform Contact Center Automation?
In a conversation with Genietalk.ai CEO & Co-Founder Vivek Jain & CBO, Ruchika Drabla said There is a growing demand for new voice-led solutions to deliver better customer experiences. Firstly we go ahead, and ask ourselves these questions:
1. Is customer experience a priority for your business?
2. Are you constantly facing challenges related to cost, compliance, or resources?
3. Are your live agents busy with zero-value, repetitive tasks?
If you’ve answered “yes” to these questions, then it’s time for you to consider Voice AI for your contact center.
Our Genietalk.ai is a One-stop solution for your B2B demand-gen campaigns and Data Tele-verification. AI Voicebot will Transform businesses to reach better Customer Experience, rapidly changing behavior management, scaling up affinity and support for customers, and reducing operational costs. Being more efficient in engaging, communicating, and being there 24X7.
Natural Language Processing is the key to Voicebot. It will make your customer feel like you are talking to a real person and it will understand you, and respond with appropriate answers. It understands context, and sentiments and can invoke actions.
Here are some reasons why Voice AI is exactly what you need:
1. Reduced burden.
2. Increased accuracy.
3. Drives productivity & speed.
4. Easy to operate & cost-effective.
Therefore, the coming year promises to be a hugely exciting year for tech. Technologies like voice assistants not only provide a more efficient engagement interface but also are a cost-effective solution. For more information about how Voice AI can impact your business, schedule a meeting with one of our experts.
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