What do you think is the key to a happy smart home? Virtual assistants.
Aug 18 • 2 min read
‘Hey Siri’ - all it took to start the voice-enabled virtual assistant (VA) revolution a decade ago. And, today in 2020, from Apple’s Siri to Google Assistant to Microsoft’s Cortana to Amazon’s Alexa to Viv, Watson, Mycroft, OGenie and more, the list of voice based AI virtual assistants is growing exponentially.
GenieTalk has taken this concept of virtual assistants and morphed it into a more complex, “human-like” offering with conversational AI that organisations across are using to simplify complex customer interactions. Intelligent Voicebots and Chatbots have enabled ease of accessibility in sectors including retail, BFSI, healthcare, automotive, consumer electronics, IT and telecom, education, travel and hospitality, banking and more. It would not be high to say that we are creating the technology of the future.
However, many still associate the VAs with trivial tasks such as setting a timer for the pizza, playing their favourite music playlist, answering random questions. But one thing is sure, over time, we have become more familiar and comfortable with these voice-controlled services.
But the way users express themselves vary greatly in language, accent, sentiments, context and tones. Interpreting user intents within such great variations require more technical prowess than what is typically available and our recent advancements in deep learning have had an impact on the field of virtual assistants. This architecture has been an important contribution when creating the bot because not many people on the other end of the line realise that they are actually conversing with a machine.
Virtual assistants have become a key component of the smart device industry, integral to the way consumers interact with their devices. As the industries grow and as technology advances, companies will increasingly search for bigger and better uses of smart technology.
Today we might view virtual assistants as simple and immature applications, but they will become an important part of our future lives. With better user experience and richer, more natural interactions, their ability to process information will open a whole new range of opportunities. All in all, virtual assistants will become more complex ecosystems that can support your customers in multiple areas of their everyday lives.
Let us show you what the future holds...