Artificial intelligence is getting ready for business, but are businesses ready for AI?
Mar 10 • 3 min read
From CEOs, VPs, and MDs the wave of technology is impacting everyone. Over the past many years, there have been endless discussions around AI and automation, and their potential impact on the future of business. Automation, leveraging artificial intelligence (AI) and other technologies, has opened up new possibilities for the world to grow.
The pace of adoption has been rapid. Businesses of every size globally are leveraging automation to drive value. Analysts predict that half of today’s work activities could be automated by 2055 and in the coming years. McKinsey Global Institute suggests that even today industries have the potential to automate almost 30% of such tasks that comprise 60% of their total workload.
Harnessing automation for a future that works
Genietalk’s conversational AI solution offers a truly integrated omnichannel experience. With conversational AI, businesses can develop virtual agents capable of delivering personalized experiences to both customers and employees.
Maintaining a balance between customer service quality and service efficiency is a major problem for contact centers. Customers expect companies to understand their needs. But how?
Supercharge your workforce with Genietalk.ai’s Voicebot which works alongside your team as a trusted digital team member.
See How Conversational AI-Powered Voice Bots Improve Conversion Rates
Artificial intelligence is used in conversation intelligence technologies to evaluate and improve talks in demos, sales calls, and customer support engagements. The natural language processing (NLP) employed by AI transforms your spoken words into text.
1. Voicebots are extremely scalable at a minimal cost when compared to building large human teams.
2. They are multilingual, which is very helpful for both foreign and domestic businesses.
3. Voicebots can be used to reach clients worldwide at the time that is most convenient for them because they are flexible.
4. Voicebot help consolidate leads from numerous channels.
5. With a 3X faster reach, lead verification bots have reduced operating costs by 75%.
Genie Voicebot works in real-time. So, when you are on the call with the customer, the solution can leverage AI, NLP, and machine learning in real-time to provide insights and accurate information which help to personalize your pitch and make your customer satisfied by giving them proper information.
Who should use this Conversion technology?
Multiple departments of the business can use for better conversion:
1. Sales Teams
The main source of revenue, sales teams can use the conversation intelligent technology of voice bot by Genietalk.ai to learn more about how to close deals with prospects and increase their closing ratios and boost their revenues by giving the perfect data.
2. Customer Support Teams
Customer support teams can use the conversation intelligence technology of voice bot by Genietalk.ai to improve their customer service skills, as well as streamline their processes. In this way, they can provide better customer service.
It's time to update your corporate practices. Conversation intelligence is one such modern innovation that has the potential to revolutionize the commercial landscape. It’s no surprise that contact centers around the world are aggressively choosing conversation intelligence Voicebot software because of happy customers, empowered employees, and more revenue opportunities throughout the lifecycle.
See how GenieTalk.ai is transforming businesses by increasing revenue and streamlining operations. Schedule a demo call to learn more about our capabilities.